First, you’ll need to set up your international money transfer on SHIFT. Then, you’ll need to exit your SHIFT account, and pay by bank transfer directly through your bank - either through your online banking, through telephone banking, or in person at a bank branch.
To make sure that your transfer isn’t delayed, please double check that:
Below is a list of countries that Shift will send and receive funds from. Don’t see a country on the list? Contact us
Argentina, Bolivia, Brazil, Chile, Colombia, Paraguay, Peru, Suriname, Uruguay, Venezuela, Albania Andorra, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Australia, Austria, Azerbaijan, Bahamas, The Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Botswana, Brunei, Darussalam, Bulgaria, Burkina, Faso, Burundi, Cambodia, Cameroon, Canada Cape, Verde, Cayman Islands, China, Republic of the Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica Dominican, Republic Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France (including French Polynesia, Guadeloupe), Gabon, Gambia, The Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Haiti, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Republic of Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, South Kosovo.
The countries below require additional details and invoices from the client on wire instructions:
Afghanistan, Angola, Bosnia & Herzegovina, Ecuador, Guyana, Indonesia, Iraq, Laos (Lao People’s Democratic Republic, LPDR), Panama, Papua, New Guinea, Russian Federation, Sudan, Uganda, Ukraine, YemenBack to topAnchor
When you make a transfer, we’ll give you an estimate for when your money should arrive. But there are a few situations where you might have questions about timing. Here are some tips to help you understand the timing or any delays that might occur.
Shift says that my transfer is due to arrive today.
That means that your money should have arrived. We say that it’s due today because some banks need a few hours to process transfers from us.
Recipient details may be incorrect.
Small things like typos in names — for instance, spelling John Smith as Jon Smith — shouldn’t be a problem for most countries. Your money should still arrive on time. However, for some currencies, such as JPY or RUB, a typo like this can be an issue. Check our Currencies pages for specific details.
If something like an account number is wrong, your money could take longer to arrive, or get returned to us. If your money does get returned to us, we’ll let you know straight away.
Transfers on weekends and holidays.
Not all countries have banking systems that work on weekends or holidays. Our delivery times factor in banking hours of the country you’re sending money to.
But in some parts of the world, banks stop processing transfers early on Fridays.
That means, if your money’s due to arrive on Friday, it may not show in your recipient’s account until the next working day. We’re working to find out which banks do this, and make our delivery estimates more accurate in the process.
My recipient says the money hasn’t arrived yet.
We hope to never put you in this position. If your recipient says they haven’t received your money yet, please ask them to check the following:
The sender name they’re looking for. Your recipient should be looking for a transaction on their bank statement from SHIFT they won’t see your name. The transfer might also come from one of our partners, but the amount and reference should still help find the payout.
The recipient’s bank details. If they’re not right, your money could take longer to arrive, or get returned to us.
The currency the recipient’s account is in. Your recipient’s account may be in a currency that’s different to the one you’ve sent them. If that’s the case, they could have got a different amount from us because their bank might have converted the money again.
Getting a receipt.
Your recipient’s bank may be having problems processing your transfer. They’ll have the money in their system, but won’t have put it into your recipient’s account.
Our receipt includes all our bank details and, for some currencies, tracking numbers too. That means when your recipient gives it to their bank, the bank should have all the info they need to track down your transfer.
Here’s how to get your receipt:
There are limits for how much you can send with us. They depend on which currencies you send to and from, and how you pay. We’ll also let you know if you try to send too much at one time.
If you’d like to send more than our limits allow, you can. Just contact us and we can help!Back to topAnchor
An IBAN is an international bank account number. It comprises a country code, bank code, and account number. Most accounts in Europe have an IBAN, and you should be able to find yours in your online bank.
Below is a list of SEPA countries (and corresponding information about IBANs of each country) to which SHIFT can send euros (EUR). We can also receive EUR from these countries.
|Bulgaria||BG||22||We can also send Bulgarian lev to Bulgaria|
|Croatia||HR||21||We can also send Croatian kuna to Croatia|
|Czech Republic||CZ||24||We can also send and receive Czech koruna to and from the Czech|
|Denmark||DK||18||We can also send and receive Danish krone to and from Denmark|
|Finland||FI||18||Including Åland Islands|
|France||FR||27||Including French Guiana, Guadeloupe, Martinique, Mayotte, Saint Barthélemy, Saint Martin (French part) and Saint Pierre and Miquelon, and Réunion Island. |
Does not include French Polynesia, New Caledonia, Wallis and Futuna and French Southern and Antarctic Lands
|Gibraltar||GI||23||We can also send British pounds to Gibraltar. For more information see our GBP article|
|Hungary||HU||28||We can also send and receive Hungarian forint to and from Hungary|
|Netherlands||NL||18||Excluding the Caribbean Islands|
|Norway||NO||15||We can also send and receive Norwegian krone to and from Norway|
|Poland||PL||28||We can also send and receive Polish złoty to and from Poland|
|Portugal||PT||25||Including the Azores, Madeira|
|Romania||RO||24||We can also send and receive Romanian leu to and from Romania|
|Spain||ES||24||Including the Canary Islands|
|Sweden||SE||24||We can also send and receive Swedish krona to and from Sweden|
|Switzerland||CH||21||We can also send and receive Swiss francs to and from Switzerland|
|UK||GB||22||We can also send and receive British pounds to and from the UK|
Depending on what step your transfer is at, you may be able to cancel it. First, check the status of your transfer in the Activity section of your account. Then, match the status to the corresponding step below to see what you can do.
You won’t need to give us your bank account details if you paid for your transfer by credit or debit card. In this case, we’ll automatically refund the transfer to the card you paid with, and won’t ask for more information.
You can still cancel your transfer yourself at this step. Just follow the directions above to do so. You may also see a different message for the this step, like “Your money may still be in your bank account”, or “Sorry, we didn’t get the money yet”. This is fine, you’ll still be able to see the Cancel transfer button underneath the transfer. If you cancel at this point, it can still take a few business days for the money to be refunded into your account, as it has to arrive at SHIFT before we can refund it.
At this point, your money is with us for conversion. You may be able to cancel the transfer by yourself if you can still see the Cancel transfer button. But, if you can’t see it, you’ll need to get in touch so we can cancel it. Our conversion process can be fast, so make sure to reach out as soon as possible. If we haven’t sent out the money yet, we can refund it back to you.
Once SHIFT sends out the money, unfortunately there’s nothing we can do to refund it. If the recipient’s details are wrong, their bank will usually reject it and send the money back to us. We’ll get in touch with you if this happens to ask whether you’d like to update the details and send it again, or cancel the transfer and get a refund.
If you’ve made a mistake in the amount you sent, or you don’t want to send the transfer anymore, your recipient will need to contact their bank and ask them to reject the payment. This means the money will be sent back to SHIFT, and we’ll refund it back to you.
Once a transfer has been sent to the recipient’s account and is marked as complete, we can’t cancel it.
We recommend you get in touch with the recipient and ask them to return the money to you, or, if the payment was to yourself, transfer it back.
Unfortunately, SHIFT can’t get involved in disputes between senders and recipients, so we recommend you know and trust the person or business you’re sending to before you make a transfer.Back to topAnchor
SHIFT Canada Inc. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Service Business (MSB) with registration number M17886614. We also have an MSB license with the Authorité des Marchés Financiers (AMF) under license number 904105.
SHIFT Inc. is registered with the Financial Crimes Enforcement Network (FinCEN) with money service business registration number 31000115209499.Back to topAnchor
It can be daunting to send a lot of money abroad. So when you make a larger transfer, we make things as easy as possible.
Here are some tips to help you get started.
USABack to topAnchor
In order to obtain rates you must enroll in either the online business or personal services. The enrollment links are on each page.Back to topAnchor
To upload a copy of your ID: Take a close-up photo of your ID in a well-lit room. Save the photo to your mobile device or computer. Follow the on-screen instructions for uploading your ID.Back to topAnchor
If you need a rate or to place an order for foreign bank notes please contact your closet calforex branch.Back to topAnchor
Ready to send a remittance? Use our handy jargon buster to demystify remittance jargon and simplify the process.
If your card uses 3D secure, a window will appear on the screen when you are making an online payment asking you to enter an additional security code before the payment can be put through. This extra layer of security is designed by your card provider and helps to protect you from credit and debit card fraud.
Also known as a bank routing number, an ABA number is a nine-digit code used to identify banks in the USA.
ACH (automated clearing house) payments are made through the USA’s ACH network. It’s a network that provides bank transfers between bank accounts in the USA.
AML (anti-money laundering) processes are used by financial institutions to detect and prevent illegal money laundering activities used by criminals to disguise money they have gained illegally as lawful income.
When goods are purchased, or funds are taken from an individual’s credit or debit card without their permission. Credit and debit card fraud can happen when an individual’s card is lost or stolen, if their card is cloned or copied, or if their card details fall into the wrong hands.
A short-term loan offered by banks and other financial institutions. Cash advances often come with high fees and interest rates.
A cheque written and guaranteed by a financial institution, usually a bank. Cashier’s cheques are popularly used to make large payments where extra security and protection may be required as they guarantee that the funds will be available when the cheque is cashed.
A chargeback is a way of disputing a card transaction. If a chargeback is successful it will void the card transaction and the bank will remove the funds from the merchant’s account and credit them back onto the cardholder’s account.
Clearing refers to the processes and procedures that take place between requesting to wire money and the point when the transaction is complete.
An electronic wallet (sometimes referred to as a digital wallet, mobile wallet, or eWallet) is a virtual system that stores payment cards or money on a mobile device. An electronic wallet can be used to make payments to participating merchants quickly and easily using a mobile device.
The amount that one currency is worth when compared to another currency.
A transaction that has been declined by your bank or card issuer.
FINTRAC is Canada’s financial regulatory body. FINTRAC is an independent body that protects consumers and promotes healthy competition between the UK’s financial service providers.
A company that provides financial services. Examples of financial institutions include banks, building societies, mortgage companies, credit unions, investment banks, insurance companies, pension funds, and money transfer services.
Forex (Foreign exchange market) is an electronic network of banks, brokers, institutions and traders exchanging foreign currencies.
IBAN stands for International Bank Account Number. It is an internationally recognised way for banks around the world to identify an individual’s country, bank, and account when money is being sent overseas. An IBAN comprises up to 34 letters and numbers and can usually be found on your online banking or by contacting your bank.
Every time a merchant takes a credit or debit card payment from a customer, they are charged an interchange fee by the card network.
A KYC (Know Your Customer) process is carried out by financial companies to verify the identity of their customers to prevent their services being used for money laundering and other illegal activities.
Most banks and money transfer services have rules in place that limit the amount of money that you can send in a single transfer or in a certain time period. Limits are usually in place to comply with the laws and regulations of the countries you are sending money from and to.
A paper document that can be used as a form of guaranteed payment. A money order can be bought or cashed at a variety of locations including banks, post offices, credit unions and some retail stores.
A verification or an official confirmation proving that funds were credited do a bank account or received by a recipient.
A platform, like a website or money transfer app, that allows individuals to send money online to each other directly without a bank or foreign exchange provider being involved. Shift Connect is a peer to peer service.
Preauthorization is a temporary hold of funds on a debit or credit card for a vendor to capture it. Funds are not taken out of the bank account.
Real-time payments are electronic payments that can be made 24/7 and are available to the payee immediately, or within seconds.
Trying to recall money is trying to reverse a completed transaction back to the sender. Funds have to be retrieved back via the same channels. This process is lengthy and not always guaranteed.
The individual or business to whom the money is being sent.
The individual or business who is sending the money.
An electronic money transfer sent through a network of banks and money transfer providers around the world.
Sending remittances is simple when you use Shift – almost like sending a text message.
Go to shiftconnect.com and use our convenient service to transfer money to 100 countries around the world using your smartphone, laptop or tablet. It’s that easy!Back to topAnchor
Our specialists are here to help.
Call, email or chat with us if you have any questions.