An important message about the COVID-19 situation and service continuation

The Shift Promise: From Us to our Community

Written by in News on September 7, 2020

The Shift Connect community is vibrant, diverse, and always growing. From people with no foreign exchange or global payment experience to seasoned traders and international business owners, everyone is welcomed and supported. We meet people where they’re at and help get them to where they need to be.

Regardless of what services someone uses, how much support they require, or the size of their transactions, our commitment is consistent. The Shift Promise is made up of our foundational values and guiding principles.

We are an ever-evolving team of experienced professionals committed to your safety, security, and stress-free global payments. 

When you partner with Shift, you become one of our invaluable community members and our team will ensure you are always treated accordingly. Here is our promise to you:

Accessibility & Approachability 

Our platform is for everyone and anyone to use, and we are constantly striving to make it as simple as possible for all kinds of users. We connect with you personally, human to human, to get to know you, your needs, and your unique reasons for joining us. 

We nurture our client relationships with care and ensure that you feel supported and secure at all times. Most importantly, our services, technology, and platforms are as user-friendly as possible. 

While the world of global payments and foreign exchange may seem daunting from the outside looking in, we love what we do and our passionate team is here to help, every step of the way. All you have to do is get in touch, we’ll take care of the rest. 

Community, Collaboration, & Communication 

Financial decision making is perhaps one of the most important and personal things one has to deal with in their lives. Whether it be for you as an individual, your business, your family, or all of the above, it’s important and so deeply specific to your unique situation. 

At Shift Connect, we value community because you are far more than just a client to us. Along with community, we emphasize collaboration and communication. We make decisions in complete collaboration with you, always making sure that you’re comfortable and confident. 

A key component of our operations is communication. Our communication channel is always open, we never leave a question left unanswered. We’ve spent over a decade fine-tuning our expertise, practices, and strategies; when you work with us, these become tools in your toolbox, too. 

Constant Evolution & Adaptation 

The world of currency is changing before our eyes. Paperless transactions are more prominent than ever and real-time global payment technology is evolving like rapid fire. We vow to keep our finger on the pulse of the ever-changing industry and adapt, evolve, and repeat accordingly. 

We are energized by the innovation we see every day and we are committed to staying nimble, always learning and growing, and keep our community informed as we do. 

Impenetrable Security & Full Transparency 

The main incentive in all that we do is maintaining the highest standard of security for our community members. Rather than simply telling you that our platforms and practices are impenetrable, we go beyond and vow full transparency. 

If you have a question about our compliance, security practices, governance, or anything of the sort, we will ensure you have all of the information you need to feel comfortable and fully protected. 

Customer Satisfaction 

Finally, and most importantly, we promise you will be satisfied with our services and we will do everything we can to uphold this promise. We’re your team, your advocates, your support network, and your global community. We’re here for you, we promise. 

Shift for you

To find out how Shift’s custom solutions can serve and elevate your business, get in touch today.

© SHIFT Connect 2019 | Payment services for SHiFT Connect is provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)